EXPERIENCE
SENIOR COMMUNICATIONS OFFICER
Clearly communicate information to users about new products and services
Explain technical or vague information in easily understandable language
Inform users simply what they need to know, and what they need to do
SENIOR SERVICE MANAGER
Effectively interface between IT and business stakeholders
Improve service delivery processes, design and implement structured service management processes
Form a key bridge between business and IT to the benefit of all
USER EXPERIENCE RESEARCH
Many years experience as Service Manager, using Quantitative and Qualitative research to gain the true picture
Employ highly empathetic persona to understand real user needs and requirements
Able to communicate these needs clearly to management and development
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USER EXPERIENCE DESIGN
Perform ideation, sketching, wireframing, paper prototyping, user-testing and lo-fi interactive prototyping, mostly at an academic level
GUI developer back in the ‘90s